Do you offer discreet packaging?

 Yes, we understand your need for privacy and discretion. All items bought from our store will come in plain cardboard boxes, with no information on the outside making reference to the items you have bought.

Do you require a signature for your packages?

While we do not always require a signature, SmoothnCool reserves the right to add a requirement for a signature upon delivery for any orders made through our website. Typically larger orders will have a greater chance of requiring a signature. We are committed to ensuring all orders are legitimate, and signatures are one of the many steps we take to prevent fraudulent and underage orders.

What areas do you deliver to?

We deliver to all locations throughout Australia. We currently do not ship overseas.

How long does delivery take?

All parcels are shipped within one business day after receipt of payment and leave our warehouse in Sydney. Please allow up to 7 business days for delivery, especially for rural areas

What is your returns policy?

Our returns policy can be found here

How do I contact SmoothnCool?

The best way to reach us is to shoot us an email. Contact information can be found here

What are our payment options?

We offer a variety of payment options including payment via Poli Payments or bank deposit. We are also proud to be the first Australian Head shop to offer payments in bitcoin. We currently do not accept paypal or credit card payments

What is Poli Payments??

Poli payments is a safe and secure system and is used by a large number of companies, including Jetstar. More information about Poli payments can be found here.

What do I do if I receive a damaged item or the wrong item?

Our damage or incorrect item policy can be found here

Where can I find your privacy policy?

Our privacy policy can be found here